When should you consider outsourcing customer care, and what should you look for? Here's an overview on how startups are leveraging Customer Care as a Service (CCaaS).

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AfterShip launched in 2012 to help online sellers track packages across different carriers, but since then it has built a suite of data analytics tools covering almost every step of the shopping experience, from email marketing to customer retention. The Hong Kong-headquartered startup announced today it has raised a $66 million Series B led by […]

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The race to decarbonize aviation got a boost this Earth Day with the announcement of a $20.5 million Series A round by Universal Hydrogen, a San Francisco-based startup aiming to develop hydrogen storage solutions and conversion kits for commercial aircraft. “Hydrogen is the only viable path for aviation to reach Paris Agreement targets and help […]

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The burgeoning climate focused portfolio from early stage investor SOSV Investments has managed to raise nearly $2 billion in follow on financing since the startup companies graduated from the investment firm’s various accelerator programs. Taken together those companies have a collective market capitalization of nearly $6 billion. Ahead of Earth Day this year, the early […]

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Brazilian mobile payments app PicPay filed an F-1 with the Securities and Exchange Commission (SEC) for an IPO valued at up to $100 million on Wednesday. The company plans to list on the Nasdaq under the ticker symbol PICS. PicPay operates largely as a financial services platform that includes a credit card; a digital wallet […]

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With the spring comes color from Apple. The new iMacs are offered in 7 different shades including a nice deep purple. As a refresh to the lineup, Apple has also released an iPhone 12 and iPhone 12 mini in a purple hue as well. I have a preview unit in hand to look at and […]

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Israeli startup WhizzCo says it’s time for publishers to adopt the programmatic, auction-based approach when it comes to the ads in content recommendation widgets like Outbrain and Taboola. After all, publishers regular employ this approach for most of their other digital ad units. But co-founder and CEO Alon Rosenthal said that when trying to monetize […]

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Some venture capitalists are turning to data to move more quickly. Some are spending more time preparing to be vetted themselves. And some investors are simply doing the work beforehand.

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Congruent Ventures, the early stage investment firm focused on technologies and services designed to avert the current climate emergency, has raised $175 million in financing for its latest fund. The firm, which now has $300 million in assets under management, is focused on investing in pre-seed, seed and Series A rounds and was founded by […]

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While most startups today are creating software, not every upstart enterprise is taking a code-only approach to building a business. Some of today’s most ambitious startups are aiming quite a bit higher. Albedo is one such company. The recent Y Combinator graduate wants to build a constellation of low-orbit satellites that can provide higher-resolution Earth […]

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Bosch executives on Thursday criticized proposed EU regulations that would ban the internal combustion engine by 2025, saying that lawmakers “shy away” from discussing the consequences of such a ban on employment. Although the company reported it is creating jobs through its new businesses, particularly its fuel cell business, and said it was filling more […]

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Facebook may be reconfiguring its News Feed algorithms. After being grilled by lawmakers about the role that Facebook played in the attack on the U.S. Capitol, the company announced this morning it will be rolling out a series of News Feed ranking tests that will ask users to provide feedback about the posts they’re seeing, […]

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That thing I said the other week about robotics SPACs being relatively few and far between is becoming less and less true. It’s like someone walked down to the local robotics club, explained the admittedly somewhat convoluted methods around robotics mergers and the rest of the industry decided that they, too, wanted to get in […]

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The past year has changed the way we work, on so many levels — a fact from which podcasters certainly weren’t immune. I can say, anecdotally, that as a long-time podcaster, I had thrown in the towel on my long-standing insistence that I do all of my interviews in-person — for what should probably be […]

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Non-fungible tokens (NFTs) have a natural fit with sports memorabilia, another category of speculative asset whose value is primarily dependent on the prices its adherents are willing to pay. A new startup called SportsIcon aims to deliver even more value via sports-focused NFTs, with direct collaboration with athletes and lessons from the pros to accompany […]

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